1. Overview
We want you to feel confident purchasing from PureForty. Because our medications are compounded prescription products — prepared to order for each individual patient — our refund policy has specific parameters that differ from a standard retail return policy.
Please read this policy before placing an order. Nothing here affects any rights you may have under applicable state or federal consumer protection law.
2. Not Approved for Treatment
If a licensed clinician reviews your health intake and determines you are not a candidate for treatment, you will receive a full refund of any medication cost paid.
The consultation fee is non-refundable in this scenario because the clinical service was rendered — a provider reviewed your information and made a clinical determination. If you were charged a combined upfront amount, the medication portion will be refunded in full and the consultation fee will be retained.
3. Approved but Not Yet Shipped
If you are approved for treatment, receive a prescription, and decide to cancel before the pharmacy has processed your order, you are eligible for a full refund of the medication cost.
The cancellation window is typically within 24 hours of prescription issuance, before pharmacy processing begins. To cancel, email support@pureforty.com immediately with your order number and a cancellation request. We will confirm whether your order is still eligible.
Once the pharmacy has begun preparing your medication, we cannot guarantee cancellation. Do not wait — contact us as soon as you decide to cancel.
4. Medication Already Prepared or Shipped
Compounded medications are individually prepared for each patient to exact specifications. Once your medication has been compounded or shipped, it cannot be returned, exchanged, or refunded.
This limitation exists because:
- Federal and state regulations prohibit the return of dispensed prescription medications
- Safety and regulatory requirements prevent returned compounded medications from being reused or redistributed
- Your medication was formulated specifically for you and cannot be restocked or reassigned
This applies regardless of whether you choose to use the medication after receiving it.
5. Damaged or Incorrect Medication
If your medication arrives visibly damaged, appears to have been compromised in transit, or is incorrect (wrong medication, wrong dosage, or wrong quantity), we will replace it at no charge.
To report a damaged or incorrect order, email support@pureforty.com within 48 hours of delivery. Include your order number, full name, and clear photographs of the issue. We will coordinate with the pharmacy and arrange a replacement or, where appropriate, a refund.
If you are outside the 48-hour window and believe there is a quality issue, contact us anyway. We will review each situation individually.
6. Consultation Fee
The consultation fee is currently $0 — it is included in the price of your medication. No separate consultation charge is billed.
If a standalone consultation fee is introduced in the future, it will be non-refundable once the consultation has been completed, because the clinical service will have been rendered. We will update this policy and notify affected patients before any such change takes effect.
7. How to Request a Refund
To request a refund, email our support team at support@pureforty.com.
Include the following in your message:
- Your full name and the email address on your order
- Your order number
- A brief description of the reason for your request
- Photographs, if your request involves damaged or incorrect medication
We will review your request and respond within 1 business day.
8. Processing Time
Approved refunds are processed within 5–10 business days of approval and returned to your original payment method. Depending on your bank or card issuer, it may take additional time to appear on your statement.
FSA/HSA refunds are returned to the original FSA/HSA card used for payment. If that card is no longer active, contact us and we will work with you to find a resolution.
9. Chargebacks
Please contact us before initiating a chargeback or payment dispute with your bank or card issuer. Most issues can be resolved faster through our support team than through a formal dispute process.
If you initiate a chargeback without first contacting us, we reserve the right to contest the dispute and provide documentation of services rendered. Chargebacks related to completed clinical reviews or dispensed prescription medications may not be upheld under applicable card network rules.
To resolve a billing concern, email support@pureforty.com. We will respond within 1 business day.
10. Questions
Questions about this policy? We are happy to help.
support@pureforty.com
PureForty
United States